At Harry Hoot we strive to package and place all orders quickly, and with care. We process orders within 1-3 business days of receiving the order and payment, however we will do our best to process orders by the next business day where possible. In order to reach some work-life-balance with our young family, we package orders from Monday to Thursday, whilst dispatching orders Monday to Friday.
Orders are posted via available courier services such as Sendle Australia-wide and typically take anywhere from 2 – 5 business days to reach their destination, with geographic location being a significant factor in transit time. If you have an order that is urgent and requires next day delivery, please email us at firstname.lastname@example.org. Please note that there may be additional postage charges for this express post service.
All prices listed by Harry Hoot are in Australian Dollars ($AUD).
A flat rate of $10 postage applies on Australia-wide orders under the value of $150. This rate is applicable for orders under 5kg in weight as orders greater than this weight will incur a higher postage fee. Orders placed that exceed $150 or more will receive free postage, via our courier provider. All orders receive a tracking number to trace the journey of their package. Upon your order being dispatched from Brisbane, you will receive a tracking number from the courier provider by email or text message.
Harry Hoot is legally not liable for delays in delivery that are beyond our control or product/s lost or damaged in transit. However if you contact us within 10 working days of order placement we will work with you to offer a store credit or arrange a replacement item to the value of the damaged or missing item/s. We want our customer to be absolutely delighted with their online shopping experience at Harry Hoot.
If you require our products on an urgent basis or have specific delivery requirements, please email us at email@example.com so that we can work with you to see what is achievable within the timeframe.
If you have any further questions please email us at: firstname.lastname@example.org