Shipping Method
All Orders are posted via Australia Post.
We currently post orders Australia-wide to a physical street address or to PO Boxes & Parcel locker addresses if desired.
Should you prefer a direct courier, please contact us for further shipping prices. In regards to deliveries made by courier companies, if the first delivery attempt by the courier company is unsuccessful when signature on delivery is requested, some courier companies will attempt re-delivery, however some may leave a collection slip for the gift recipient to collect the parcel from a local collection point. If you have any queries about where your parcel is, please follow up with the courier company directly using the contact details provided on the parcel collection slip. If you have any questions send us an email at hello@harryhoot.com.au.
Order Packing & Dispatch Timeframe
At Harry Hoot we strive to package and post all orders quickly and with care. We want you and your gift recipients to receive your packages as soon as possible. We aim to pack and dispatch orders within 1-2 business days of receiving the order and payment, however we do our best to process orders on the same business day where possible.
Shipping Timeframe
Delivery time frames vary depending on the shipping location within Australia. Our orders are dispatched from Northern Gold Coast in Queensland.
As we are located on the Gold Coast, delivery of hampers and products to the Brisbane, Gold Coast & Sunshine Coast areas typically take 2 – 3 business days following processing handling time (this can vary subject to demand).
Deliveries to other metro locations on the East Coast of Australia including Sydney & Melbourne are also fairly quick, usually taking 3 to 4 business days in transit on top of handling time (however, at times can take longer due to fluctuating shipping delays due to Covid-19 service disruptions and whether the location is metro or regional).
Delivery destinations further away will take longer (approx. delivery times below):
Adelaide, SA: 3 – 5 business days.
Launceston, TAS: 6 – 8 business days.
Perth, WA: 7 – 10 business days.
Darwin, NT: 8 – 10 business days.
The further away the shipping destination from these capital cities, the longer the transit time will take, usually up to 10 business days. However, if the location is quite rural delivery times may take longer than this (please allow up to 21 business days). If you would like an accurate delivery estimate specific to the delivery suburb, send us an email at hello@harryhoot.com.au & we will respond with a delivery estimate.
If you have a hamper order that is urgent, we have an upgrade to Express Shipping option for an additional fee available at Checkout.
If you have any questions don’t hesitate to email us at info@harryhoot.com.au.
Shipping & Handling Charges
All prices listed by Harry Hoot are in Australian Dollars ($AUD).
A flat rate of $16.95 postage applies on Australia-wide standard postage – Authority To Leave orders. This rate is applicable per individual hamper ordered.
A flat rate of $28.95 postage applies on Australia-wide express postage – Authority To Leave orders. This rate is applicable per individual hamper ordered.
All orders receive a tracking number to trace the journey of their package. Upon your order being dispatched from us, you will receive a tracking number via email.
Harry Hoot is legally not liable for delays in delivery that are beyond our control or product/s lost or damaged in transit. On rare occasions parcels sent via Australia Post may experience unexpected delays while in transit. Whilst most deliveries arrive on time, factors such as weather, peak periods or network disruptions can sometimes impact delivery schedules. We kindly ask for your patience during these times. Please note that as long as your parcel is still actively tracking within the Australia Post system, it is considered in transit. We are unable to issue refunds or replacements for orders that are still showing active tracking updates. Refunds will only be considered if a parcel is confirmed as lost and is no longer tracking. If you have concerns about your delivery, we recommend monitoring your tracking information regularly or contacting Australia Post directly for the most up to date details. Thank you for your understanding and support.
If you require your order urgently, or have specific delivery requirements, please email us at hello@harryhoot.com.au so that we can work with you to see what is achievable within the timeframe.
