Orders are posted via courier services or Australia Post (dependent on the shipping location and availability of shipping services). We currently post orders Australia-wide to a physical street address or to PO Boxes & Parcel locker addresses if desired.
In regards to deliveries made by courier companies, if the first delivery attempt by the courier company is unsuccessful when signature on delivery is requested, some courier companies will attempt re-delivery, however some may leave a collection slip for the gift recipient to collect the parcel from a local collection point. If you have any queries about where your parcel is, please follow up with the courier company directly using the contact details provided on the parcel collection slip. If you have any questions send us an email at email@example.com.
Order Packing & Dispatch Timeframe
At Harry Hoot we strive to package and post all orders quickly and with care. We want you and your gift recipients to receive your packages as soon as possible. We aim to pack and dispatch orders within 0-3 business days of receiving the order and payment, however we do our best to process orders within 0-2 business days where possible.
Please note, for handling time of our CAM CAM baby nests to allow an additional 1 – 2 business days on top of our standard handling time.
Delivery time frames vary depending on the shipping location within Australia. Our orders are dispatched from Brisbane Metro in Queensland (except baby nests and nursing bags, which are dispatched from our Supplier in Victoria direct to our Customer. Transit times will vary from these below and will be quicker the closer your shipping address is to Melbourne, Victoria).
As we are located in Brisbane, delivery of hampers and products (except baby nests and nursing bags as mentioned above) to the Brisbane, Gold Coast & Sunshine Coast areas typically take 0 – 1 business day (sometimes 2 depending on how far south or north of Brisbane the shipping destination is located).
Deliveries to other metro locations on the East Coast of Australia including Sydney & Melbourne are also fairly quick, usually taking 1 to 2 business days in transit (however, Australia Post can take longer at present due to some shipping delays due to Covid-19 service disruptions).
Delivery destinations further away will take longer (approx. delivery times below):
Adelaide, SA: 3 business days.
Launceston, TAS: 6 – 8 business days.
Perth, WA: 6 business days.
Darwin, NT: 8 – 11 business days.
The further away the shipping destination from these capital cities, the longer the transit time will take, usually up to 11 business days. However, if the location is quite rural delivery times may take longer than this. If you would like an accurate delivery estimate specific to the delivery suburb, send us an email at firstname.lastname@example.org & we will respond within 6 – 12 hours (usually sooner).
If you have a hamper order that is urgent, we have an upgrade to Express Shipping option for an additional fee available at Checkout. Our Express Shipping hampers are prioritised, being packed & dispatched within 0 to 2 business days (depends on the time the order is placed, although usually sent same day or next day from order placement). Express shipping orders are sent from the Brisbane Metro Area and typically take 1 – 2 business days in transit if going to another metro area with the Australia Post Express Service. However, some outer metro & rural areas may take 2 business days or longer. * Please note, due to the current Australia Post network delays, in some cases we are utilising Courier services for some Express Post orders where it may be quicker (mainly in metro areas in QLD, NSW & VIC areas).
You can view the Australia Post 2020 Delivery Times based on postcode here (start at Brisbane Metro & look for the shipping destination postcode): Aus Post Express Post Domestic Delivery Estimator
If you have any questions don’t hesitate to email us at email@example.com.
Shipping & Handling Charges
All prices listed by Harry Hoot are in Australian Dollars ($AUD).
A flat rate of $9.95 postage applies on Australia-wide product & petite hamper orders (excludes baby nests and nursing bags due to large size). These rates are applicable for orders under 5kg in weight as orders greater than this weight will incur a higher postage fee & will be advised upon order placement via email within 24 hours.
A flat rate of $14.95 postage applies on Australia-wide baby nest or nursing bag orders. This rate is applicable per individual item ordered.
A flat rate of $14.95 postage applies on Australia-wide standard hamper – Authority To Leave orders. This rate is applicable per individual hamper ordered.
A flat rate of $15.95 postage applies on Australia-wide standard hamper – Signature On Delivery orders. This rate is applicable per individual hamper ordered.
A flat rate of $28.95 postage applies on Express – Authority To Leave Australia-wide hamper orders. This rate is applicable per individual hamper ordered.
A flat rate of $29.95 postage applies on Express – Signature On Delivery on Australia-wide hamper orders. This rate is applicable per individual hamper ordered.
All orders receive a tracking number to trace the journey of their package. Upon your order being dispatched from Brisbane, you will receive a tracking number via email.
Baby nest and nursing bags are dispatched by our Supplier in Victoria direct to our Customer. We will email you your tracking information once received.
Harry Hoot is legally not liable for delays in delivery that are beyond our control or product/s lost or damaged in transit. However if you contact us within 10 working days of order placement we will work with you to offer a store credit or arrange a replacement item to the value of the damaged or missing item/s. We want our customer to be absolutely delighted with their online shopping experience at Harry Hoot.
If you require your order urgently, or have specific delivery requirements, please email us at firstname.lastname@example.org so that we can work with you to see what is achievable within the timeframe.